SMS and RCS for Logistics and Delivery
Keep Customers Informed & Operations Running Smoothly
QuickSMS helps logistics, courier, and transport companies deliver real-time SMS updates for deliveries, delays, and dispatches. Build trust, reduce missed deliveries, and streamline communications with fast, automated messaging.
The biggest messaging
challenges in delivery
Budget Pressure | Rising SMS Costs
App adoption lacks the critical mass to meaningfully reduce reliance on SMS. Rising costs are eroding the operational savings of first-time delivery. Retail clients still expect SMS communication, leaving couriers squeezed between cost pressures and customer expectations.
Smishing is Damaging Brand Reputation
With fake delivery scams flooding inboxes, customers are wary of clicking links in SMS. Unbranded, generic messages are often dismissed, even when they’re legitimate.
You’re Handling Issues the Retailer Should Own
Couriers are frequently contacted by customers seeking updates, delivery changes, or refunds requests that should go to the retailer. Customers assume you are in control of the whole process. This leads to unnecessary support pressure, delays in resolution, and unfair blame placed on you.
Fixed Pricing That Reflects Market Reality
Unlike providers who inflate prices beyond CPI, QuickSMS offers long-term fixed pricing tied to fair market rates. If wholesale SMS costs fall, your rates follow, no artificial price holds. We guarantee to beat any like-for-like quote and help you preserve your first-delivery savings without sacrificing communication quality.
If you switch to RCS, we will offer long term discounts to reduce your spend
RCS Verified Senders Restore Confidence
With RCS for Business, your messages appear with your logo, colours, and verified sender badge.
No spoofing, no shared scam threads. It’s trusted, branded, and already live on 65% of UK devices. Best of all? For QuickSMS customers, it’s a zero-cost upgrade. No-brainer.
Use RCS to Reduce Fraud and Strengthen Retail Relationships
Turn a challenge into opportunity. With RCS messaging, you can automate “undelivered parcel” claims resolution using rich media and two-way communication. Share photo proof, collect confirmations, and de-escalate false claims before they reach your retail clients. It’s a zero-cost upgrade that improves your NPS and adds value to your delivery service.
Real-Time Delivery Notifications & Tracking
Keep customers informed at every stage, from dispatch to doorstep with live SMS or RCS updates, including tap-to-track buttons, estimated delivery windows, and branded status alerts.
Missed Delivery & Rebooking Options
If a customer misses a delivery, use interactive RCS messages to offer quick rebooking, safe place selection, or collection instructions, reducing failed delivery costs and inbound support calls.
Internal Ops & Driver Alerts
Send real-time updates to drivers and operations teams: route changes, shift reminders, safety bulletins, and weather alerts. SMS and RCS ensure high cut-through when emails are missed.