Frequently Asked Questions
Business SMS Messaging

It’s the use of SMS to communicate with customers, clients, or employees—for marketing, alerts, reminders, authentication, or support.
SMS has a 98% open rate and reaches users instantly, unlike email, which has lower engagement and may get caught in spam filters.
Retail, healthcare, finance, logistics, education, real estate, and hospitality all use SMS for communication and automation.
Yes. It’s cost-effective, easy to implement, and produces high ROI even with small customer bases.
A standard SMS allows 160 characters in GSM-7 encoding or 70 in Unicode. Longer messages are split and rejoined.
A standard SMS allows 160 characters in GSM-7 encoding or 70 in Unicode. Longer messages are split and rejoined.
Yes. You can shorten URLs automatically and track click-throughs from your SMS dashboard.
Yes. You can receive replies and manage SMS conversations via the dashboard or webhook.
It’s the “from” name that appears on your recipient’s phone (e.g., QUICKSMS). Sender ID rules vary by country.
Yes. Choose any date/time for sending messages in the future—perfect for campaigns or reminders.
Yes. You can upload .csv files or import contacts from CRMs. QuickSMS automatically validates and de-duplicates numbers.
Yes. You can create contact groups or tags to target specific audiences or behaviours.
When an SMS exceeds the 160-character limit, it’s split into segments and stitched back together on the phone.
Yes. Our platform shows exactly how your message will appear on different devices.
Yes. All traffic is encrypted in transit, and access is secured via MFA and IP controls.
Most SMS are delivered in under 5 seconds, depending on the carrier and network load.
SMS doesn’t support open tracking, but you can track link clicks using URL shorteners.
Use “STOP” or a custom opt-out keyword. QuickSMS automatically suppresses opted-out users to keep you compliant.
Yes, but only with consent. You must follow GDPR, PECR (UK), and other local data laws regarding consent and opt-out rights.

Prices start from fractions of a penny per message. Bulk rates and public sector discounts are available.
MMS supports images, audio, and video; SMS is text-only. QuickSMS focuses on SMS and RCS for rich content.
Yes. Unicode allows for emojis and non-Latin characters, but reduces the character limit to 70 per message segment.
In some countries, yes. We help with registration for regions like India, UAE, and Saudi Arabia.
Yes. QuickSMS provides real-time delivery receipts (DLRs) for every message.
Yes. You can use triggers, autoresponders, and event-based workflows via our API or platform tools.
Invalid numbers are flagged automatically. We also offer HLR Lookup to clean your lists before sending.
Generally no—SMS only works with mobile numbers. Our platform warns you before sending to landlines.
Yes. You can restrict message delivery to specific hours (e.g., Mon–Fri, 9am–6pm) to avoid out-of-hours disruption.
Yes. Shortcodes are available in some regions and offer better throughput and recognition.
No hard limit. You can send millions per day with our scalable infrastructure.
Yes. Personalize messages in bulk using {{name}}, {{date}}, etc. with CSV or API-based variables.
Failed messages show a status in your dashboard, and we retry based on delivery logic and carrier feedback.
Yes. Use a 2-way number and replies will appear in your inbox or webhook endpoint.
Yes. Export campaign reports including sent, delivered, failed, opt-out rate, and click-throughs.
Yes. Export campaign reports including sent, delivered, failed, opt-out rate, and click-throughs.
Yes. Use keywords like JOIN, SUBSCRIBE, YES, and automate user opt-in flows.
Transactional = account alerts, OTPs, and receipts. Promotional = marketing, offers, surveys.
Yes. Send to your own number or use sandbox/test mode for live simulation.
Yes. Our composer shows remaining characters and cost segments as you type.