● Logistics & Delivery

Reliable SMS and RCS for Logistics and Delivery

Keep your customers informed from dispatch to doorstep

Send secure, automated delivery updates by SMS and RCS. From dispatch to proof of delivery, and every stage in between, QuickSMS helps logistics, courier, and transport companies reduce missed deliveries and ease pressure on support teams, giving customers a delivery experience they can trust.

Make delivery communication work for you with secure SMS and verified RCS messaging. Sign up to QuickSMS and start building a better delivery experience today.

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Delivery is a reflection of your brand

Customers place an order with you and expect to follow it through to delivery: where it is at each stage, when it will arrive, and what to do if plans change. This is the standard expected of good customer service, and when those updates are late, unclear, or difficult to trust, logistics companies fall behind in a highly competitive space. 

QuickSMS gives you a reliable way to send time-sensitive updates directly to customers’ phones. Use SMS for fast, universal communication, or upgrade the experience with branded, interactive RCS messages that let your customers do everything they need to follow an order right in the conversation.

Choose the solution that fits your operations: messages can be sent via our developer-friendly APIs or managed through QuickSMS Connect.

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Connect your customers with their
deliveries at the important moments

Use QuickSMS to offer reliable communication throughout the delivery journey.

  • Dispatch confirmations

    Set clear expectations from the start. Let your customers know when an order has been dispatched, with references, tracking links, and next-stage visibility.

  • Live tracking and estimated arrival times

    Allow your customers to plan around a delivery without having to proactively seek updates. Share tracking information, delivery windows and ETA notifications.

  • Feedback and service updates

    Build your brand with follow-ups that request feedback, share support information, and keep your customers informed of any issues until they are resolved.

  • Proof of delivery

    Confirm delivery and offer useful details. RCS can support rich media such as photographic proof within a branded conversation.

  • Delay and disruption alerts

    Drop information about traffic, severe weather, and operational disruption in real time with responsive communication that reduces uncertainty and prevents avoidable complaints.

  • Driver and delivery updates

    Tell your customers when their driver is nearby or when their parcel is next for delivery. With RCS, clear tap-to-track and response buttons make it easy to view information or take action.

  • Missed-delivery and rebooking messages

    Resolve unsuccessful deliveries and recover your reputation. Offer simple next steps with options to rearrange, choose a safe place, or find collection instructions without fuss.

Build an unbeatable customer experience

Delivery runs efficiently. Customer service feels smooth.
Your brand image is strengthened.

Own
first-time
delivery success

The tracking and communication features of QuickSMS help your customers receive a successful first-time delivery, either by being available, selecting an alternative, or making suitable arrangements before the driver arrives.

Reduce “where is my order?” enquiries

Your customers will have important information before they even ask for it with automated status updates. Reduce customer enquiries and give support teams their time back to focus on exceptions that genuinely need help.

Keep
operations moving

SMS and RCS can also support internal communications and smooth workflows. Send route changes, shift reminders, safety notices, disruption updates, and urgent instructions to your drivers and operational teams when email may be missed.

Preserve
partner relationships

Fortify your brand reputation by offering clear, professional delivery communication and demonstrating the value of your delivery operation to build long-term, loyal partnerships with retailers.

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We beat like-for-like quotes

QuickSMS works on a transparent pay-as-you-go price plan with no contracts or minimum spend, so you only pay for the messages you send. Pricing starts from just 2.6p per SMS.

Fixed pricing is available for a minimum of 12 months to help you forecast communication costs with greater confidence. QuickSMS also often beats like-for-like quotes and provides a 100% refund on unused credit.

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Integrate delivery messaging into legacy systems

Our APIs make it easy to build SMS and RCS into your existing apps and workflows. Trigger messages from delivery milestones, send personalised updates, and use webhooks and real-time reporting to monitor message activity.

If you don’t need an API integration, QuickSMS Connect provides a straightforward web portal for sending messages and managing activity. Create and schedule messages, use branded sender IDs, monitor delivery and engagement, manage users, and control spend from one place.

We provide documentation to make things easy for your developers, including authentication guidance, sample requests and responses, error codes, and integration support. Your team can test messaging in a secure sandbox environment, avoiding any messaging costs during build and development.

View API documentation

Secure business messaging where you need it most

Delivery notifications contain a host of sensitive details. Your messaging provider must protect that data whilst providing a reliable service in real-time. QuickSMS is built for exactly that: secure, high-volume commercial messaging that holds a recognised cyber assurance certification.

  • ISO 27001 certified: independently recognised information security management.

  • Cyber Essentials Plus certified: externally verified protection aligned with the UK Government-backed cyber security standard.

  • GDPR aligned: business messaging designed around robust data protection and governance.

  • Resilient infrastructure: full failover capabilities and capacity for high-volume, mission-critical messaging.

  • UK-based support: support is available 24 hours a day, 365 days a year, with tiered service-level agreements for urgent issues.

Offer an exceptional service from a strong, scalable foundation.

View API documentation

Why choose QuickSMS?

We give logistics and delivery companies the reliable service they need to run a tight ship.

  • Secure SMS and RCS from one UK business messaging provider.

  • Automated delivery notifications through developer-friendly APIs.

  • A web portal for teams that want to send and manage messages without development work.

  • Verified, branded RCS conversations that help combat customer mistrust and smishing.

  • Real-time delivery reporting and message insights.

  • Pay-as-you-go pricing with no contracts or minimums.

  • Infrastructure designed for high-volume, time-sensitive communications.

  • UK-based support available 24/7, year-round.

Why QuickSMS

Elevate your delivery service today

One provider for your complete delivery journey. Built for secure, high-volume communication.

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SMS and RCS for logistics FAQs

  • You can send messages throughout the delivery journey, including dispatch confirmations, tracking links, delivery windows, ETA updates, delay alerts, driver notifications, missed-delivery instructions, proof-of-delivery updates, and feedback requests.

  • Yes. QuickSMS APIs can be integrated into your applications and workflows, allowing messages to be triggered by events or changes in delivery status. Your developers can test message flows in a secure sandbox before going live.

  • No. SMS and RCS messages are delivered through your customer’s native mobile messaging service, so there is no separate delivery app to install solely to receive your updates. Availability of RCS features depends on the customer’s device and mobile service.

  • SMS is ideal for concise, widely accessible updates such as tracking links, delivery windows, and delay alerts. RCS adds verified branding, images, files, interactive buttons, two-way conversations, and read receipts for a richer delivery experience.

  • RCS business senders are verified by mobile networks. Your approved business name, logo, colours, and verification badge appear in the conversation, helping your customers recognise that the update has come from a legitimate sender.

  • Yes. QuickSMS supports two-way messaging. RCS can also include suggested replies and interactive buttons that make it easier for customers to confirm, rearrange, or request help.

  • Yes. QuickSMS provides real-time SMS delivery reports. RCS also supports delivery and read receipts, giving you additional insight into whether a message has been received and viewed.

  • Not necessarily. Developers can integrate messaging into existing systems through the QuickSMS APIs, while other teams can use QuickSMS Connect to create, send, schedule, and report on messages through a web portal.

  • QuickSMS offers pay-as-you-go pricing with no contracts or minimums, so your costs reflect the messages you send. Fixed pricing is available for at least 12 months, and pricing varies according to channel and messaging requirements. Contact QuickSMS for a like-for-like quote based on your expected volumes.

  • Yes. QuickSMS is designed for high-volume, mission-critical messaging, with resilient infrastructure, full failover capabilities, and real-time reporting.