FAQs
RCS Messaging for Business
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RCS (Rich Communication Services) is an enhanced messaging protocol that enables branded messages, images, buttons, and interactivity—directly within a user’s Android Messages app.
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RCS supports multimedia, suggested replies, branding, verified sender info, and read receipts. SMS is limited to plain text and 160 characters.
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No. RCS is native to Android’s Google Messages app. Users don’t need to download anything extra.
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Currently, RCS is available on iPhones, this is network specific.
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Yes. If a device doesn’t support RCS, the message will automatically be sent as a regular SMS to ensure delivery.
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Images, GIFs, videos, rich cards, product carousels, suggested reply buttons, and deep links—all directly in the messaging interface.
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Yes. Buttons can be used for "Buy Now", "Call", "Visit Website", "Reply YES", and other actions.
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Yes. RCS messages from businesses are verified and encrypted in transit. Google verifies sender identity to reduce spoofing.
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Yes. Your logo, business name, color scheme, and verified checkmark are included in the RCS chat interface.
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Yes. You’ll receive delivery and read receipts, click metrics, and engagement data for every interaction.
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Retail, travel, banking, healthcare, and utilities use RCS for promotions, confirmations, check-ins, and customer service.
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Yes. You can test variations of rich content, buttons, and flows to optimize performance.
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Rich cards are interactive visual messages that include images, titles, buttons, and descriptions, often used for product showcases.
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Yes. Carousel messages allow users to swipe through multiple cards with buttons and images—perfect for showcasing services or products.
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Yes. Your brand must be verified with Google and telecom carriers to ensure sender authenticity.
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Typically 2–3 days depending on brand verification and message use cases. QuickSMS can assist with onboarding.
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Yes. RCS is perfect for appointment confirmations, follow-ups, and service alerts with interactive options.
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Yes. With product images, prices, and "Checkout Now" buttons, RCS is highly effective for recovering lost sales.
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RCS is generally billed per session or message. Rates vary by region and are higher than SMS, but offer better ROI.
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A session is a 24-hour period starting from the first user interaction. All messages within that window are counted as one session.
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Yes. RCS supports bot-like interactions with custom flows, menus, and user input options.
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Yes. RCS requires mobile data or Wi-Fi to send rich content, unlike SMS, which uses cellular signal.
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Yes. QuickSMS provides an API for building, scheduling, and sending RCS messages with rich content and interactions.
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Yes. Our platform allows you to upload contact lists or integrate your CRM to run bulk RCS campaigns.
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Yes. You can include app links, checkout links, maps, or product pages directly inside RCS messages.
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Yes. Verified RCS senders appear with a blue check, brand icon, and business name—building instant trust.
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Yes. See opens, reads, clicks, button usage, and drop-off points to improve performance.
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Yes. Use our webhook and REST API to trigger RCS messages from your platform, CRM, or automation tool.
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Yes. RCS supports full multimedia, including product photos, how-to videos, and branded banners.
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Yes. Use buttons or suggested replies to guide users through questions and collect data seamlessly.
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Yes. You can send boarding passes, reservation links, QR codes, or confirmation messages in rich format.
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Yes. We assist with registering your brand with Google and carriers to activate verified sender status.
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Yes. RCS offers real-time, chat-style support with dynamic menus and self-service options.
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RCS uses your verified business profile, which replaces alphanumeric SMS sender IDs with a full brand identity.
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Yes. RCS shows a full preview including image, title, and text, often more eye-catching than SMS notifications.
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Yes. You can set timeouts for interactions or schedule messages to deactivate after a period.
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With Apple adopting it and brands reporting up to 10x higher engagement, RCS is becoming the new business messaging standard.
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Yes, but support is limited by local carriers. We provide fallback logic to ensure your message reaches users one way or another.