Employee Health & Wellbeing Policy
Quick SMS Limited is committed to the physical, mental, and financial wellbeing of every employee across all four group locations. We provide the full Vitality health and wellbeing package to all UK, Jersey and Dubai employees, actively track engagement, and embed wellbeing into our remote-first culture.
Our commitment to employee wellbeing
Quick SMS Limited recognises that the health, wellbeing, and financial security of our employees is fundamental to a productive, inclusive, and sustainable business. We go significantly beyond statutory minimum requirements — providing a comprehensive Vitality health and wellbeing package, embedding mental health support into our culture, and designing our working practices around employee wellbeing from the ground up.
Our remote-first working model is itself a wellbeing intervention — eliminating commuting stress, providing flexibility for caring responsibilities, and enabling employees to structure their working day around their health needs.
Vitality health and wellbeing — full package
Quick SMS Limited provides the full Vitality health and wellbeing package to all UK, Jersey and Dubai employees. Vitality is the UK's leading health and life insurance provider, uniquely designed to actively incentivise healthy behaviours and reward employees for improving their wellbeing.
Health Insurance
Comprehensive private health insurance covering diagnosis, specialist consultations, hospital treatment, and surgery. Faster access to healthcare reducing absence and supporting faster recovery.
Mental Health Support
Dedicated mental health cover including access to therapists, psychologists, and mental health practitioners. Direct referral without GP gatekeeping.
Dental Cover
Dental insurance covering routine check-ups, treatment, and emergency dental care. Removes financial barriers to dental health.
Life Cover
Life insurance providing financial security for employees' families. Removes financial anxiety and supports employee peace of mind.
Vitality Rewards Programme
Employees earn Vitality Points for healthy behaviours — exercise, health screenings, healthy eating — redeemable for cinema tickets, Apple Watch discounts, gym membership.
Health MOT and Screening
Annual health assessments and screening available to all covered employees. Early identification of health risks supports prevention rather than cure.
Vitality engagement tracking
Quick SMS actively tracks employee engagement with the Vitality platform — participation rates, Vitality Points earned, health screening uptake, and mental health service utilisation. Engagement data reviewed quarterly by Directors. Aggregate results available to contracting authorities on request.
Mental health and psychological safety
Quick SMS Limited takes mental health as seriously as physical health.
- Vitality mental health cover: Direct access to therapists and psychologists without GP referral
- Open culture: Directors actively promote open conversation about mental health
- Flexible working: Remote-first model allows employees to manage their environment and schedule
- No presenteeism culture: Employees actively encouraged to take time off when unwell
- Manager training: All managers trained to recognise signs of mental health difficulty
- Confidential reporting: Any employee can report wellbeing concerns in confidence to Directors
Financial wellbeing
- Real Living Wage: Registered Living Wage Foundation employer — all UK staff at or above Real Living Wage
- Zero recruitment fees: No employee pays any fee to be recruited or maintain employment
- Vitality rewards: Financial rewards and discounts for healthy behaviours
- Life cover: Financial protection for families in the event of bereavement
- Dental cover: Removes unexpected dental costs — a frequently cited source of financial stress
Remote-first wellbeing benefits
- Zero commuting: Eliminates commuting stress, cost, and time for all UK employees
- Flexible schedule: Employees structure their day around health appointments and caring responsibilities
- Environment control: Employees work in their preferred environment — improving focus and reducing stress
- Carbon benefit: Remote working eliminates commuting emissions — wellbeing and environmental goals aligned
Wellbeing governance
| Metric | Frequency | Responsible | Action |
|---|---|---|---|
| Vitality platform engagement | Quarterly | Directors | Low engagement triggers targeted intervention |
| Mental health service utilisation | Quarterly (anonymised) | Directors | Rising utilisation reviewed for root causes |
| Sickness absence rates | Monthly | Directors | Sustained increase triggers wellbeing review |
| Employee satisfaction | Annual | Directors | Results inform policy review and investment |
| Living Wage compliance | Annual (LWF rate update) | Directors | Immediate uplift on rate change |
Board approval
This Employee Health and Wellbeing Policy has been reviewed and approved by the Directors of Quick SMS Limited. It applies to all employees across Quick SMS Limited (Jersey), Quick SMS Ltd (England and Wales), Quick SMS Middle East FZ-LLC (Dubai), and Quick SMS PTE Ltd (Singapore).